QED Quality Commitment

At QED, quality is central to achieving our vision, mission and strategic objectives and delivering consistently high standards. Quality at QED is a process of continuous improvement to which all staff are fully committed and engaged.

QED Quality Principles

- An open and explicit commitment to quality
- Processes and outcomes are learner and business focused
- Stakeholder views are sought, valued and used to continuously improve
- A rigorous approach to sustaining and improving standards is consistently applied

QED Quality Objectives

At QED we aim to provide a professional and ethical service to our clients and partners. To demonstrate our intentions, QED strives to meet the following quality objectives. We will:

- work closely in partnership with organisations in the public, private and voluntary sectors to meet our strategic objectives;
- meet individual learner needs by providing a personal, high quality learner experience at all times and getting things right first time;
- provide high quality and impartial information, advice and guidance;
- meet our strategic objectives and deliver services to contract specifications and according to contractor requirements;
- deliver services in a timely manner on all occasions;
- deliver our services within contract budgets and general business parameters at all times;
- strive to make a profitable return on all activity to fund further development and growth;
- monitor and evaluate customer feedback, internal performance and financial data to implement changes and improvements on a continuous basis;
- conduct our business in a professional and ethical manner, underpinned by our commitment to equality of opportunity

Should QED make a mistake in the delivery of its services, the matter will be rectified as soon as possible, and always within the parameters set out in its policies and procedures, to the satisfaction of all parties